One platform for every claims decision.
Connect once, switch on the decisions you need, and get clear, explainable answers across the whole claim, every one connected to the claim it belongs to, and powered by the same shared intelligence.
Four layers, one engine.
Four simple layers: the platform you connect to, the claim that ties everything together, the modules that make each decision, and the shared intelligence underneath. The platform layer is optional: the API comes first, so every capability can run inside the system you already have.
Everything around the decision, handled for you: secure access and roles, your branding, your language, a single search across every claim, and one shared work queue. Optional, because the API comes first: connect the capabilities to the core platform you already run instead.
One platform, or none. Connect what you need, where you need it.
Explainable by default. One place to work.
Explainability
Every decision comes with its reasoning attached: classification, a rule-by-rule breakdown, a recommended next step. Never a black box. That's what makes COVR's output hold up to a customer, an auditor, a regulator or a court.
HM-20431 · Escape of water
CoveredOne queue
Claims handlers don't work across ten tools. The Action Centre aggregates every actionable case across every module into a single list, sorted by what it needs from you: decision required, information required, ready to send, so the platform feels like one product, not a portfolio.
Action Centre
6- MT-10877LiabilityDecision required
- MT-10850TriageDecision required
- HM-20402ContentsInformation required
- HM-20388ValidationInformation required
- HM-20431CoverageReady to send
- MT-10812SubrogationReady to send
Because context matters.
A second brain that holds everything around the decision:
Rules / pass engine
Classification
Document intelligence
Benchmarking & rate cards
Pricing
Vision / damage recognition
Spatial / scene intelligence
Evidence ledger
The same core capabilities power every decision, from reading documents and classifying to pricing, weighing evidence and checking each criterion, so every answer is built on the same proven foundation.
Start with one decision.
Add the rest when you're ready.
Your platform
Flip a module on or off
Want to see the platform in action?
We'll walk a real claim end to end, from log-in to the decision and the reasoning behind it.